Synbiosis technical support - world leading support for Synbiosis products

Contact Synbiosis Support

The Synbiosis post-sales customer support group are recognised as being the best technical support team in the industry. Since we develop all our software and hardware in-house, our imaging and software developers team can assist with any problems. With additional support from the applications team, you can expect quick and accurate responses to all questions relating to the Synbiosis range.

Find the right support for you

FAQs Guides

Read our range of FAQs here, answering your most asked questions. Contact us if you think another topic needs to be added.

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Raise a Support Ticket

To raise a ticket visit our support helpdesk, hosted on raiseaticket, to contact our technical and customer support team.

Raise Ticket

Email Support

The best way to reach our technical and customer support team directly is via email.

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Call Support

Call our support team for help if you need to discuss your concern in front of your system.

01223 459 672

Quick Guides

Our quick guides are step-by-step instructions for installing a system, capturing images and analysing samples.

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Application Notes

Our library of application notes supports a range of tests. Contact us to add any you think needs to be added.

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Software Downloads

New versions of our software are released approximately every six months and are downloaded here. Make sure you bookmark this page and return regularly.

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