You have reached this page on the instructions of our support team.
The ProtoCOLSpy program analyses your system configuration and lists certain libraries and other system components to help us provide support to you if a problem is reported to us about one of our software products.
Download the program ProtoCOLSpy.exe by clicking this link: DOWNLOAD
Run the program ProtoCOLSpy.exe, on the same PC as the product is installed, logged in as the user who normally uses the product.
Click the Spy button to analyse details of the product installation on your PC.
Click the Save as text file button to write those details to a text file "ProtoCOLSpy.txt", then email that text file to firstname.lastname@example.org.
ProtoCOLSpy does not change your system configuration in any way.
You may see a warning that "The publisher could not be verified. Are you sure you want to run this software?" which is intended to protect you from malicious programs contained within websites or attached to "spam" emails. We have made our best efforts to ensure that ProtoCOLSpy is completely safe, but we have not yet obtained a digital signature for this product - please click the Run button.
Please note that some components listed may not be required for your installation - the presence of absence of any particular component does not imply the solution to your reported fault.
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